FAQ
What is a custom memory album?
A custom memory album is an album created using your photos, memorabilia and stories along with patterns, ribbons and embellishments. Pages are created using Photoshop, printed on acid and lignin free photo paper and preserved in protective albums. A custom memory album is a unique, stunning and colorful way to showcase your photos and tell the story behind them.
What type of products will you use?
We digitally design all my our layouts in Photoshop using digital photos and embellishments (patterned papers, brads, fibers, eyelets, etc.). We are also able to scan any non-digital photos and memorabilia you would like to use (newspapers clippings, cards, napkins, announcements, etc.). Due to the world of digital design, you do not have to worry about your original photos being damaged in any way. I will scan all items in the computer and return originals.
Can I specify specific products or layouts for certain photos?
Yes, we can discuss your preferences and you can make a note when you send the photos. If the layout is from my Design Gallery, let me know which layout(s) you like specific to your photo(s).
How long does it take to complete an album?
Generally an album takes from 4 to 6 weeks. This depends on the size of the album and any other deadlines we have when your order is placed.
Can I see the finished pages while the album is in progress?
Definitely! This ensures you are happy with the designs in your album and so we can discuss any changes if needed. We will email you low res photos of the first few pages as they are completed to ensure satisfaction. We will then email you a “Final Proof” before shipping the completed album.
What if I already have an album?
Just let us know the theme (or send a picture of the album cover) so we can carry the theme throughout the pages. Or send us the album and we will insert the completed pages.
Do you use journaling in your layouts?
Yes, to some degree. Journaling is a personal recollection of the events or people in your photographs which can get lost if not recorded. Each photo/event should be documented with at least—
Who—names of those in the photo
What—is the picture of, if it’s not self-explanatory
Where—location/place the photo was taken
When—month, day, year and/or other important information you can include.
You can either hand-write the information or you can email the information to us and we will incorporate it into the layout.
Is there a Client Agreement Form/Deposit required?
Yes, if you are interested in our services please contact us and we will email you a copy of the Client Agreement Form. We require a 50% deposit with the remaining balance due upon completion of the final proof.
What are my payment options?
We accept cash, personal checks, money orders or cashiers checks. (Returned checks will be subject to a $25.00 fee.) A 50% deposit is required (for supplies) along with a signed Client Agreement Form before beginning the project. The remaining balance is due upon completion of your album.
How do I get started?
Call or email to set up your free initial consultation.
Consultation Checklist:
1. Sort photos into “event” grouping, chronological order or person and include any special memorabilia that goes with those photos. This will allow you to make a guesstimate of the number of pages you need designed. Looking through my Design Gallery will give you a better idea of how pages are designed.
2. Digital Photos—you can mail in advance or bring a CD of all digital photos to meeting.
Layout – If there is any particular layout design in the Design Gallery or specific product you find you can make a note of the layout number and place it with that batch of photos in an envelope or band them together.
3. Journaling—as your photos are grouped you can make notes for your journaling if you want to include the journaling at the time we design the pages. If you want to add the journaling when you get the completed page, just make a note with approximate size or journal spot you will need. If you send handwritten journaling with your photos we will scan and include on the page.
4. Print and complete the Client Agreement Form. As you read each line item place your initials where indicated.
Bring everything to your initial consultation or mail the items to the address on the Client Agreement Form along with your payment. We will email you a new invoice when we have completed the job for any additional payment if necessary.
We will immediately email or call you with confirmation that we received the package and the condition of your items. We can at that time give you an approximate completion date